Who we are

Our website address is: https://dentivacare.com.

Privacy Policy

Last Updated: 10 August 2026

At Dentiva Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit or use dentivacare.com, purchase our products, contact us, or otherwise interact with our services.

Dentiva Care operates in accordance with applicable data protection and privacy laws, including the Kenya Data Protection Act, 2019 and applicable regulations.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Place an order
  • Complete a checkout form
  • Contact us through our website
  • Subscribe to our newsletter or marketing communications
  • Submit a contact or enquiry form
  • Leave a product review or website comment
  • Participate in a promotion, survey, or other activity
  • Communicate with our customer support team

Depending on how you interact with Dentiva Care, the information we may collect includes:

  • Full name
  • Email address
  • Telephone or mobile number
  • Billing and delivery address
  • Shipping information
  • Order and purchase information
  • Account login information
  • Information you provide through contact or enquiry forms
  • Product reviews and comments
  • Marketing preferences
  • Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • Website usage and interaction information

We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

Dentiva Care may use your personal information to:

  • Process and fulfil orders
  • Process payments and facilitate deliveries
  • Create and manage customer accounts
  • Communicate with you about your orders
  • Respond to enquiries and customer-support requests
  • Provide information about our products and services
  • Improve our website, products, and customer experience
  • Maintain website security and prevent fraud or abuse
  • Detect and prevent spam
  • Send marketing communications where permitted and where you have provided the necessary consent
  • Conduct internal business, reporting, and administrative activities
  • Comply with applicable legal, regulatory, tax, accounting, and security requirements

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

3. Legal Basis for Processing

Where applicable, Dentiva Care processes personal information on one or more of the following bases:

  • Your consent
  • The performance of a contract, such as processing and delivering an order
  • Compliance with a legal or regulatory obligation
  • Legitimate business interests, where permitted by law and where those interests do not override your privacy rights
  • Protection of our rights, property, website, customers, or other persons

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4. Comments and Reviews

If you leave a comment, product review, or other public submission on our website, we may collect the information shown in the relevant submission form, together with your IP address and browser user-agent information to help detect spam and abusive activity.

Please avoid including unnecessary personal or sensitive information in public comments or reviews.

Once approved, a comment or review may be visible publicly on the website.

5. Media Uploads

If you upload images to our website, you should avoid uploading images that contain embedded location information, such as EXIF GPS data.

Visitors may potentially download images from publicly accessible areas of the website and extract information contained within those files.

6. Cookies

Dentiva Care uses cookies and similar technologies to improve website functionality, security, performance, and user experience.

Cookies are small text files stored on your device when you visit a website.

We may use cookies to:

  • Remember your preferences
  • Maintain shopping-cart functionality
  • Keep you signed in where applicable
  • Support checkout and payment functionality
  • Understand how visitors use our website
  • Improve website performance
  • Help maintain website security
  • Support analytics and marketing functionality where applicable

Essential Cookies

Some cookies are necessary for the website to function properly. These may include cookies required for shopping carts, checkout, authentication, security, and other essential website functions.

Analytics and Performance Cookies

Where enabled, analytics cookies may help us understand how visitors interact with our website, including which pages are visited and how the website performs.

Marketing Cookies

Where applicable and with the required consent, third-party marketing technologies may use cookies or similar technologies to help measure advertising effectiveness or provide relevant marketing.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Login and Account Cookies

If you create an account or log in to the Dentiva Care website, cookies may be used to maintain your login session and remember certain account preferences.

Some cookies may remain for a limited period after you log out, while others may expire automatically according to their purpose.

If you select a “Remember Me” option, your login may remain active for a longer period.

8. Embedded Content from Other Websites

Our website may contain embedded content from third-party websites, such as:

  • Videos
  • Images
  • Social-media content
  • Articles
  • Maps
  • Payment services
  • Other external content

Embedded content from third-party websites may behave in the same way as if you had visited the third-party website directly.

These third parties may collect information about you, use cookies or other tracking technologies, and monitor your interaction with their embedded content in accordance with their own privacy policies.

We encourage you to review the privacy policies of third-party services before interacting with their content.

9. Who We Share Your Information With

Dentiva Care does not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide services to you.

These may include:

  • Payment processors
  • Delivery and courier providers
  • Website hosting providers
  • Website maintenance and technical-service providers
  • Email and communication providers
  • Analytics providers
  • Fraud-prevention and security providers
  • Professional advisers
  • Government authorities or regulatory bodies where required by law

We only seek to share information that is reasonably necessary for the relevant purpose.

Third-party service providers may process information on our behalf and are expected to maintain appropriate confidentiality and security safeguards.

10. Payments

Payments made through our website may be processed by third-party payment providers.

Dentiva Care may receive transaction-related information necessary to confirm and fulfil your order, but payment-card or other payment credentials may be processed directly by the applicable payment provider.

Payment providers operate under their own terms and privacy policies.

We recommend reviewing the privacy policy of the payment provider you use.

11. Order and Delivery Information

When you place an order, we collect information necessary to process and deliver that order.

This may include:

  • Your name
  • Telephone number
  • Email address
  • Billing information
  • Delivery address
  • Order details
  • Payment or transaction information
  • Delivery instructions

We may share relevant delivery information with courier or logistics providers so that your order can be delivered.

12. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

For example:

  • Order and transaction information may be retained for accounting, tax, legal, and business-record purposes.
  • Customer-account information may be retained while your account remains active.
  • Contact-form enquiries may be retained for as long as reasonably necessary to respond to and manage the enquiry.
  • Comments and reviews may remain on the website unless removal is requested or they are removed for another legitimate reason.
  • Marketing information may be retained until you withdraw your consent or unsubscribe, subject to applicable legal requirements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it.

13. How We Protect Your Information

Dentiva Care takes reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction
  • Accidental disclosure

However, no method of transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

14. Data Transfers

Some of our service providers may process information outside Kenya.

Where personal information is transferred to another country or jurisdiction, Dentiva Care will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data protection requirements and appropriate safeguards.

15. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Be informed about how your personal information is being processed
  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion or erasure of personal information where applicable
  • Object to certain processing activities
  • Request restriction of processing in circumstances permitted by law
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is used
  • Exercise other rights provided under applicable data protection law

To exercise your rights, please contact Dentiva Care using the contact details provided on our website.

We may need to verify your identity before completing certain requests.

16. Marketing Communications

If you subscribe to receive marketing communications from Dentiva Care, we may use your contact information to send you information about:

  • New products
  • Special offers
  • Promotions
  • Discounts
  • Oral-care tips
  • Company updates
  • Other relevant Dentiva Care content

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential communications relating to your orders, account, transactions, or other services you have requested.

17. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent or involvement of a parent or legal guardian where required by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

18. Data Breaches

If Dentiva Care becomes aware of a personal-data breach affecting your information, we will take reasonable steps to investigate, contain, and address the breach and make any notifications required by applicable law.

19. Third-Party Websites

Our website may contain links to websites operated by third parties.

Dentiva Care is not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policy of any external website you visit.

20. Where Your Data Is Sent

Information submitted through the website may be processed through our hosting provider, website plugins, payment providers, email services, security services, analytics providers, delivery partners, and other service providers required to operate Dentiva Care.

Comments and other public submissions may also be checked through automated spam-detection services.

Third-party providers may process information in jurisdictions outside Kenya.

21. Automated Decision-Making and Profiling

Dentiva Care does not intend to make decisions producing legal or similarly significant effects about customers solely through automated processing unless permitted by applicable law and appropriate safeguards are in place.

Where automated decision-making or profiling is used in a way that materially affects your rights, we will provide information and rights required by applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or data-processing practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

23. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how your personal information is handled, please contact Dentiva Care through the contact details provided on our website.

Dentiva Care
Website: dentivacare.com

For privacy-related enquiries, please use our Contact Us page.

24. Complaints

If you believe that your personal information has been handled in a manner that violates applicable data protection law, we encourage you to contact Dentiva Care first so that we can investigate and attempt to resolve your concern.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya, which is responsible for regulating the processing of personal data and protecting data-subject rights in Kenya.

Office of the Data Protection Commissioner (ODPC)
Kenya

The ODPC provides mechanisms through which data subjects can lodge complaints concerning alleged violations of their data protection rights.

25. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of Kenya, including the Data Protection Act, 2019 and applicable regulations.

Last Updated: 10 August 2026 checked through an automated spam detection service.